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Coaching Policies: Payments, Refunds, and Cancellations

Refund Policy

  1. Coaching Services Refunds
    • Refunds are not offered for completed coaching sessions or packages.
    • If a cancellation is made within the timeframes outlined below (see Cancellation Policy), a refund may be issued for unused sessions, less any applicable cancellation fees.
    • In cases of exceptional circumstances (e.g., medical emergencies), refunds may be considered at the sole discretion of After Gambling Ltd. upon receiving adequate proof.
  2. Digital Products and Subscriptions
    • Refunds are not available for digital products, subscriptions, or downloadable content once access has been granted.

Cancellation Policy

  1. Individual Coaching Sessions
    • Cancellations made more than 48 hours before the scheduled session will receive a full refund or may be rescheduled without penalty.
    • Cancellations made 24–48 hours before the session will incur a cancellation fee of 25% of the session fee.
    • Cancellations made less than 24 hours before the session or no-shows are non-refundable.
  2. Coaching Packages
    • Clients may cancel packages before the first session for a full refund, minus a 10% administrative fee.
    • Once the first session has been delivered, unused sessions may be refunded at the package’s pro-rata rate, minus a 10% administrative fee.
  3. Rescheduling
    • Clients may reschedule sessions at no cost if the request is made more than 24 hours before the session.
    • Rescheduling requests made within 24 hours will incur a fee of $25 per request.

Payment Terms

  1. Payment Requirements
    • Full payment is required at the time of booking for all individual sessions and coaching packages.
    • Payment for subscriptions or recurring services will be billed in advance on a monthly or annual basis, depending on the chosen plan.
  2. Accepted Payment Methods
    • Payments can be made via credit card, debit card, or other payment methods available at checkout.
  3. Late or Failed Payments
    • In the event of a failed payment, the client will be notified and given 5 business days to resolve the issue.
    • Services will be paused until the payment is successfully processed.
  4. Taxes and Fees
    • All prices are exclusive of applicable taxes. Clients are responsible for any taxes or fees associated with their payment.
  5. Refunds for Payment Errors
    • If an overpayment or error occurs, clients must notify After Gambling Ltd. within 30 days of the transaction. A refund or credit will be issued promptly upon verification.